Agentic AI operations for SMEs
Run Your Customer Service Operation with Agentic AI
Automate support, bookings, billing, and follow-ups with AI agents monitored through a live operations dashboard.
From £999/month. Start small, prove value, then expand across email, chat, billing, and voice.
From £999/month
Demo before commitment
Human handover included
The problem
Manual support makes growth expensive.
Businesses lose time and money managing calls, emails, chats, bookings, invoices, and follow-ups manually. As volume grows, the usual answer is more people, more management, and higher operational cost.
Slow responses
Customers wait while teams search inboxes, calendars, systems, and billing records.
High support cost
Scaling service quality often means building a large support team before margins can support it.
Manual bookings
Availability checks, changes, reminders, and confirmations consume hours every week.
Disconnected operations
Owners struggle to see what is happening across service, revenue, and unresolved issues.
The solution
Dabuda works like an end-to-end AI operations team.
We configure agentic AI to handle customer queries, client communication, booking management, billing and invoicing, follow-ups, and live operational monitoring.
Customer service
Answer common questions, triage urgent issues, and keep responses consistent.
Client communication
Send updates, reminders, summaries, and follow-ups across key customer journeys.
Booking management
Manage requests, confirmations, changes, reminders, and operational handover.
Billing and invoicing
Generate invoice workflows, handle payment questions, and track billing activity.
Operational workflows
Connect support, admin, bookings, and follow-up into one managed process.
Live dashboard
Monitor the real condition of your operation instead of waiting for manual reports.
Key benefits
More capacity without building a bigger support floor.
Reduce manual workload
Handle more customers faster
Improve response consistency
Manage bookings automatically
Generate bills and invoices
Monitor operations in real time
Reduce dependency on large support teams
How it works
Start with your highest-value support workflows, then expand.
Begin with 5-15 approved workflows across common customer queries, then expand into additional tasks as the automation proves value.
Map the workload
We identify high-volume support, booking, billing, and follow-up tasks that are safe to automate first.
Launch controlled workflows
Approved workflows go live with handover rules, dashboard visibility, and clear service boundaries.
Expand with evidence
Suitable for businesses with up to 50 repeatable support tasks across email, chat, calls, billing, and customer follow-up.
Use cases
Designed for busy service and support-heavy businesses.
eCommerce support
Order updates, product questions, returns, delivery issues, and after-sales follow-up.
Service businesses
Customer intake, service updates, reminders, quote questions, and ongoing communication.
Appointment-based businesses
Bookings, rescheduling, reminders, cancellations, and attendance follow-up.
Agencies
Client handling, admin follow-up, status updates, billing support, and task coordination.
Customer service teams
Reduce repetitive work while keeping humans focused on complex or sensitive issues.
10-50+ support staff
Built for teams where service volume is already expensive to manage manually.
Real-time dashboard
See the real condition of your operation.
The dashboard gives owners and managers a live view of customer activity, unresolved issues, bookings, billing movement, and AI agent performance.
Operations pulse
Monitoring
Simple managed pricing
Choose the right starting point for your support operation.
Start with a controlled automation package for your highest-volume support tasks. Setup, channels, call volume, integrations, and workflow complexity are scoped before launch.
£999/month
+ £1,500 launch setup
For small teams that want to automate common email or live-chat queries first.
- Support workflow mapping
- 5 approved automation workflows
- Email or live-chat automation
- Human handover rules
- Basic dashboard visibility
- Monthly optimisation
£1,999/month
+ £2,500 launch setup
For teams handling regular customer-service volume across email, chat, billing questions, and internal follow-up.
- 15 approved automation workflows
- Email and live-chat automation
- Billing and invoice response support
- Customer handover routing
- Dashboard reporting
- Fortnightly optimisation
From £3,499/month
+ setup
For teams that need AI call handling alongside email, chat, billing, invoice, and customer follow-up workflows.
- AI call handling
- Email and chat automation
- Voice routing and escalation rules
- Workflow QA
- Dashboard visibility
- Regular optimisation
- Usage and call volume scoped before launch
Launch setup starts from £1,500. Monthly pricing depends on channels, workflow complexity, integrations, and usage. Voice, call volume, third-party integrations, and high-volume usage are scoped before launch so the package stays practical, controlled, and commercially clear.
Demo and testing
Request a Demo & Testing
Test the system before you commit.
We can show the workflow, test sample customer journeys, and help you understand what should be automated before moving into full operation management.
FAQ
Common questions
What does Dabuda automate?
Customer service, client communication, booking management, billing and invoicing, follow-ups, operational workflows, and dashboard reporting.
Can it manage bookings?
Yes. It can support booking requests, confirmations, changes, reminders, cancellations, and team handover.
Can it handle customer service end-to-end?
Yes for approved workflows. Complex, sensitive, or unusual issues can be escalated to a human when needed.
Do we get a dashboard?
Yes. The dashboard shows live operational metrics such as conversations handled, pending issues, bookings, billing activity, agent performance, and unresolved queries.
Is there a setup fee?
Yes. Launch setup starts from £1,500 and varies by package, workflow complexity, channels, integrations, and usage.
How much does AI customer service automation cost?
Starter automation begins at £999/month with launch setup from £1,500. Growth and omnichannel packages are scoped based on channels, workflow complexity, call volume, integrations, and support requirements.
Can we test before subscribing?
Yes. Demo and testing are available before full commitment.
Is it suitable for small businesses?
Yes. It is designed for small and medium businesses that need more operational capacity without building a large support team.
Can it replace a full support team?
It is designed to reduce the workload of large support teams by automating repeatable workflows. The exact capacity depends on workflow complexity, channels, volume, and handover requirements.
Ready to reduce manual operations?
Turn customer service into a managed AI operation.
Book a demo and see how Dabuda can handle customer service, bookings, billing, and daily workflows with real-time oversight.
Book Your Demo