Keep enquiries moving.
For service businesses where customer requests arrive across inboxes, forms and other channels, and follow-up depends on someone remembering.
- Map the enquiry-to-response workflow and its handoffs
- Classify requests and prepare responses from approved information
- Connect agreed systems, subject to their API and access constraints
- Escalate unclear, sensitive or out-of-scope requests to a person
Measure together: response time, missed follow-ups and response quality. Keep pricing, bookings and commitments under agreed human control.
Discuss an enquiry workflow